ECEmma Collins29mWhere is my Grizzly Ridge hoodie?Royal Mail QP482910375GB needs interpretation.openVIPShippingSM
JMJacob Martin50mWrong size receivedThe received size or fit does not match the customer’s expectation.openReturnsL
SPSophie Patel1hCan I change my delivery address?Customer requested a change before the order enters production.openUrgentAddress change
DPDaniel Price2hRefund for damaged hoodieCustomer reports a physical defect and supplied photo evidence.openRefundDamagedL
MWMia Wong3hPersonalisation preview looks wrongThe name is slightly too low in the preview.openPersonalisation
ECEmma Collins10:24Hi there! I ordered a Grizzly Ridge hoodie last week and the tracking hasn’t updated since Friday. Could you check where it is for me? Thank you,Emma
SMYou10:31Hi Emma, I’ve found your order and checked the latest fulfilment update. It left the print provider yesterday and is now with Royal Mail. I’ve included your tracking link below. It should update again this evening.